Question: I can't see any video or I get an error message when starting the application.
Answer: Make sure your web camera is plugged in and installed correctly. Make sure that your web camera software is turned off before starting to play the Pet Play Games.
If you are still having connection issues, please email us at email@example.com
Question: My video is blurry or goes in and out of focus.
Answer: If your web camera has auto focus, turn it off. Sometimes there is a thin film placed over new webcams to protect the lenses during shipping. Make sure this film has been removed from the webcam.
Question: The lighting in my web camera seems too bright/dark.
Answer: Many cameras use auto light sensors that adjust the light based on the background. You may need to turn off the automatic setting control in your software and adjust the room lighting.
Question: How close should the tracker card be to the camera?
Answer: The Pet Play Games tracker card should be held about 8 inches away from the web cam or until the entire page is in full view.
Question: I’m holding up the tracker card to my Webcam and can see myself, but nothing is happening?
Answer: The tracker card should be held flat and in full view of the Webcam (about 8 inches away). Make sure that the room you are in is well lit and there are no glares on the page. If still not working, pull the tracker card away and try again.
Question: I’m having a hard time getting the Pet Play Games tracker card to be recognized.
Answer: Often, the problem may be lighting. (See the lighting section above.) If you printed your tracker card, it may be your print out. Try formatting your printer to a higher print quality.
If you are still having 3D tracker recognition issues, please email us at firstname.lastname@example.org
Using Pet Play Games program requires a computer and webcam that meet the below minimum operating specs: